Ticket Pickup
Click on the question link below to find your answer.
1. Where, how and when can I collect my tour tickets?
We hold all tickets in our Quito office until customers come to collect them. Our address is:
Foch E6-12 y Reina Victoria, Mariscal Sucre (new town), Quito, Ecuador
We recommend passing by our office as soon as you arrive to Quito and at least 1 day before your tour starts. Our office opening hours are Monday to Friday 9am to 5pm. BACK TO TOP
2. I will be in Quito when the Happy Gringo office is closed so how can I collect my tickets?
If you are unable to come to our office during our opening hours then just let us know in advance which hotel you are staying in and we will leave tickets at reception for you.
We do, however, only leave tickets in a hotel as a last resort because occasionally tickets can get mislaid this way. It is far safer and more recommended to collect your tickets from us in person. BACK TO TOP
3. I prefer to pick-up my tickets in Guayaquil, how can I do that?
Simply let us know in advance and we will email scanned copies of all tickets along with tour instructions over to you.
Failing that we can organise for your tickets to be sent by TAME air-courier service to Guayaquil. You can pick them up at the TAME cargo office at the old airport in Guayaquil. Bear in mind that this does take more time both for us to send and for you to collect though. In order to pick the tickets up you will need the unique courier reference number which we will send to you by email, and your original passport as proof of ID. BACK TO TOP
