Ecuador and Galapagos Travel
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Frequently Asked Questions


Ticket Pickup

Click on the question link below to find your answer.

  1. Where, how and when can I collect my tour tickets?

  2. I will be in Quito when the Happy Gringo office is closed so how can I collect my tickets?

  3. I prefer to pick up my tickets in Guayaquil, how can I do that?



1. Where, how and when can I collect my tour tickets?

We send out all necessary tickets to passengers as scanned files via email, so all you ned to do is print them out and bring them with you. We will also send full instructions on how to join your trip.

Usually we aim to send tickets out between 1 and 2 weeks prior to your tour departure but this depends greatly on when we receive the tickets from the yacht operating companies so it may vary. If for any reason you need your tickets further in advance then please let us know as early as possible so that we can try to make the necessary preparations for you.

If you prefer to come to our office in person tto collect tickets hen of course we will be delighted to meet you! Just let us know in advance so we are sure to have everything ready in time. Our address is:

Office 207, Building Catalina Plaza, Catalina Aldaz N34-155 & Portugal, Quito, Ecuador

It is located in the north part of town quite close to the Carolina Park. Our office opening hours are Monday to Friday 9am to 6pm, we are closed weekends.

In some cases it may be that there are physical documents that we need to deliver to you, in these cases we will leave them for you in your hotel reception in Quito.

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2. I will be in Quito when the Happy Gringo office is closed so how can I collect my tickets?

See above - this is not a problem as our regular ticket delivery method is to scan and email everything to you.

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3. I prefer to pick-up my tickets in Guayaquil, how can I do that?

Again not a problem as we will scan the tickets to you, but please bear in mind that we will not be able to send any physical documents to you in Guayaquil.

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