Frequently Asked Questions

Ticket Pickup

Click on the question link below to find your answer.

Where, how and when can I collect my tour tickets? I will be in Quito when the Happy Gringo office is closed so how can I collect my tickets? I prefer to pick up my tickets in Guayaquil, how can I do that?

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1. Where, how and when can I collect my tour tickets? We hold all tickets in our Quito office until customers come to collect them. Our address is:

Foch E6-11 y Reina Victoria, Mariscal Sucre (new town), Quito, Ecuador

We are in heart of the new town area of Quito just 1/2 block from the Plaza Foch; our office is part of the Nu-House Hotel complex next to the Azucar restaurant / bar.

We recommend passing by our office as soon as you arrive to Quito and at least 1 day before your tour starts. Our office opening hours are Monday to Friday 9am to 7pm, and saturdays 10am to 4pm. Please note Sundays our office is closed.

If for any reason you need your tickets earlier then please let us know in advance so we can make necessary preparations. BACK TO TOP

2. I will be in Quito when the Happy Gringo office is closed so how can I collect my tickets? If you are unable to come to our office during our opening hours then just let us know in advance which hotel you are staying in and we will leave tickets at reception for you.

We do, however, only leave tickets in a hotel as a last resort because occasionally tickets can get mislaid this way. It is far safer and more recommended to collect your tickets from us in person. BACK TO TOP

3. I prefer to pick-up my tickets in Guayaquil, how can I do that?Simply let us know in advance and we will email scanned copies of all tickets along with tour instructions over to you. BACK TO TOP