Frequently Asked Questions
Click on the question link below to find your answer.
Which payment methods are available, and which handling
fees apply in each case?
If you have booked a tour at least 2 weeks in advance
then we accept the following payments:
* USA BANK - all of our tours are priced in US$ so
this option is a convenient way of avoiding exchange
rate charges (especially if you have a USA based account).
This is usually the quickest and easiest payment method. We charge a $25 handling fee per transfer in order to cover
our costs of transferring the money into Ecuador.
* CREDIT CARD - this is a quick and easy secure online payment method for visa and mastercard cardholders. Bank and local tax charges are 6.5% so you should add this cost to your
payment - Happy Gringo do not make any profit from this transaction!
* ECUADOR BANK - we hold a domestic account in Ecuador
which you can deposit cash
into via any branch of Banco Internacional -
this is the best option in order to avoid both
banking charges and exchange rate costs if you are already in the country.
* WESTERN UNION - money-wiring is the quickest
way to get money to us and is also extremely secure.
Western Union currently charge between 3 and 5% to use their services.
* CASH - of course we accept US$ cash in our Quito
office, but check the rules that apply with last minute
bookings first. BACK TO TOP
am booking a last minute tour - which payment options are
A last minute booking is classified as a booking made less
than 2 weeks before your trip departure date.
If you are in Quito then it is best to pay us in US$
cash in our office or via credit card. If you are currently travelling in Ecuador
(but not in Quito) then a deposit into our Ecuadorian bank account
will be cheapest and easiest, or you could pay online via credit card. If you are outside of Ecuador
then we can only accept the Moneygram / Western Union form
of payment or a credit card transaction because all other payment methods take too long
to reach us. BACK TO TOP
can I pay just a deposit in advance, and when do I have
to pay in full?
Generally speaking we require at least a 30% deposit
at time of booking in order to confirm your reservation. Full
payment is then due at least 2 months before your date
of travel. Of course should you prefer to pay in full at
time of booking then that is also no problem.
Only in the case of bookings made less than 2 months
before date of travel do we immediately require full
Consult our full terms
for further information.BACK TO TOP
is prompt payment so important?
It is important because the terms and
conditions of the operators that we have to pay on your
behalf are often very strict, and late payment can mean
that your reservation is cancelled by the operator. BACK TO TOP
can't I pay directly with credit card like I can in
Previously in Ecuador it was not possible to pay via credit card online, fortunately now it is possible! We do, however, as an anti-fraud measure always require a passport copy of the card holder before we process the transaction.
Note that it is still not possible for us to take your credit card details over the phone.
BACK TO TOP
6. Where CAN I FIND YOUR BANK DETAILS IN ORDER TO MAKE A TRANSFER?
Our bank details are available upon request - tell our salesperson
which bank you wish to pay into and he/she will provide
full details to you. BACK TO TOP
How do I wire money by Western Union (WU)?
People are sometimes nervous because the money-wiring
process is new to them or seems confusing, but really there
is no need for worry because it both quick and very simple.
* ask Happy Gringo for details of who and where
to wire the money to.
* locate the agent closest to you on the WU (www.westernunion.com
website. There are agents in most towns and cities in the
world including latin america.
* visit the local agent with the cash you would like to
deposit (including the % sending fee) and your passport
* tell the agent who you want to send money to and
their current location (city, country). The agent will take
your personal details, check your ID, take your money, organise
the wire, and finally give you a receipt.
* email us to let us know the reference number that is written
on your receipt so that we can collect the money here in
It's as simple as that and the money arrives to us just
10 minutes after you have sent it!!!BACK TO TOP
Do you accept travellers checks?
Unfortunately not at this time. BACK TO TOP
When will Happy Gringo send me a receipt for payments received?
We send receipts out by email on the same
day that we receive your transfer. BACK TO TOP